Canon Solutions USA—Boston, MA
Digital Service Specialist   2019 – 2020

– Meets customer demands by providing efficient, responsive and accurate onsite repairs.
– Diagnoses routine mechanical and system failures, using established procedures.
– Troubleshoot IT issues regarding device drivers, Secure Print, SMTP and Universal Send.
– Reports to manager product failure trends with supported documentation.
– Manages service calls schedule, routes and spare parts inventory daily.

Northeastern University—Boston, MA
Marketing and Communications Assistant | Enrollment Marketing   2013
Social Media Analytics Assistant | Marketing and Communications   2010 – 2011

– Managed Social Media accounts targeted toward prospective and admitted students.
– Replied to questions and comments via official Admitted Student Facebook page.
– Managed email communications going to prospective and admitted students.
– Provided administration support.
– Designed and Developed HTML email invitations to university-wide events.

Northeastern University—Boston, MA
Academic Technology Support   2014 – 2016
– Web design and development for supported website by the ATS department.
– Utilizing FInal Cut Pro and Avid Media Composer for editing online lectures.
– Support faculty with technologies such as Blackboard, Tegrity, Audacity and Digication.

MIT Lincoln Laboratory—Lexington, MA
Human Resources, Graphic Design   2015
– Developed and Designed internal and external Human Resource HTML emails.
– Designed external recruiting materials to prospective employees.
– Aided in the Project Management and Design of a Laboratory-wide signage project.

Northeastern University—Boston, MA
Resident Assistant | Residential Life   2014 – 2017

– Planned, budgeted and executed events with up to 500 in resident attendance.
– Collaborated with various offices around campus for programming.
– Served as a role model, peer counselor and resource to university residents.